1. SP Page Builder 3.x
  2. Friday, 14 August 2020
After purchase encountered HTTP 403 error during attempt to download Pro from Joomla Admin. Figured out the correct URL for the Lite version but now need the Pro version and unable to proceed. Please advise. Thx.
Accepted Answer
Hi,
It was described in SPPB documenation.


https://www.joomshaper.com/downloads/extension/sp-page-builder-pro
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # Permalink
Responses (11)
1) Please do not install LIte version over Pro - you will lose many features (!)
2) After Pro update - clear browser cache deeply.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Nothing works! Even the Helix quickstart is no longer accessible (only the Helix tempate).

Honestly, I went for PRO simply because I needed just ONE template (& had read the reviews) to complete a project for myself. Big mistake on my part. Haste makes waste couldn't be truer for me.

Kind regards.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Thx for your two concerns. Please rest assured that I have done neither. Just looking for specific guidance to my predicament, not looking for cut-and-paste style call center answers.

Here is one of error messages:

Warning
JInstaller: :Install: Can't find Joomla XML setup file.
The Joomla package cannot be installed through the Extension Manager.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
As I see you have active SPPB Pro subscription,
so like any other trusted user you should be able to download.
If somehow you cannot - I need more details + screenshot what is wrong.

---
Helix - is free for everyone.
https://www.joomshaper.com/downloads/template/helixultimate
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
In case of emergency need, I can install your SP Page Builder Pro
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Do you talk about Helix Quickstart or SPPB package?
Only second file can be installed inside current Joomla installation.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
Hello Paul,

First of all, really appreciate your response over the weekend. Attention to customer requests outside normal business hours is the hallmark of a superlative customer service.

My primary focus for now is SPPB Pro and I managed to reinstall it successfully. I have a lot of work on fleshing out the template with my content. This will keep me busy as long as I don't mess things up again.

I had originally deployed Helix Ultimate (before I even knew about SPPB). I had made some introductory changes but I was following a YouTube tutorial and made a mess of things. I never tried to reinstall SPPB over SPPB Pro; I simply wanted the flexibility of Helix framework. After I messed up my Helix settings, I tried to access a template within SPPB Pro that I had installed after purchase. I had cleared caches on both machines - desktop browser and Joomla server but that still did not permit to gain access to the template that I wanted. That led me to submit a support request.

After changing the upload max settings in php.ini and restarting apache2, I dutifully followed the upload package file method (after the other three methods failed) and was successful as captured in the attachment.

There must have been some operator error at my end. I went for the Upload Package File method and now I can import a PRO template. I will now try to gain further experience with a PRO template for self-study purposes.

I still don't know how to get Helix Ultimate framework up and running but if this is presently impractical for my configuration then I don't need to explore it further unless you can send me some reference for the re-installation. I have read the basic documentation at the public access pages but none of the steps worked for me as shown partially in the attachment.

For your review, I have attached a document that describes my configuration. Many, many thanks again.

Kind regards.
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
I guess, you don't see the difference between template and quickstart right.
Read part from documenation

foto_4571_2020.jpg
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
In one sentence: You cannot install Qucikstart* inside/over Joomla installation.
But you can install template package and play with it.


Quickstart = joomla+modules+components+template+demo content

Is now all clear? Have a nice Sunday.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9
Understood! I had read the docs but couldn't overcome Einstein's definition of insanity because making the changes through the framework were easier than through the template in my simplistic mind. Won't tilt at windmills anymore. Thanks.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 10


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