1. artisanet
  2. SP Page Builder 3.x
  3. Monday, 22 July 2019
Hello
sp builder pro 3.1.3 joomla 3.9.8
Suddenly, I have a empty page when I open a page to edit
see the attached image
Thank you
Attachments (1)
Accepted Answer
Accepted Answer Pending Moderation
Hi,
1) Please update SP Page Builder Pro to the latest version (3.4.11 or 3.5), we do not support bugs in old versions.
2) If you have, update JCE Editor to 2.7+
3) Update Joomla to 3.9.10
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # Permalink
Responses (8)
Accepted Answer Pending Moderation
We have the same problem

1) SP Page Builder 3.7 Pro installed
2) JCE was not installed - After installation the problem persists
3) Joomla is on the latest version

thanks for helping
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Accepted Answer Pending Moderation
@firstenergy
1) Since when you have this problem?
2) Do you have an empty page for all pages or only for selected?
3) Did you install any plugin (SEO, Security, shortcut, etc) which might cause that issue?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Accepted Answer Pending Moderation
1) The problem has existed for about one month
2) We are aware of the problem on two sides
3) We have been using Google Structured Data and Akeeba Backup for some time
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Accepted Answer Pending Moderation
Google Structured Data is a plugin?
which version you have Free or Pro ?
Can you turn off and check again.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
Accepted Answer Pending Moderation
ad 2) I asked about subpages, not sites.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Accepted Answer Pending Moderation
Yes Google Structured Data is a plugin and we have been using it for a long time and never had any problems.
We use the Pro version.
The deactivation was not successful.

2) Sorry, I mean subpages
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
Accepted Answer Pending Moderation
Please send me access to back-end area, I need to be Super Admin
(Click to my avatar to see Private Message button)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7


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