View Replies (10)

Resolved Slideshow Not Working After Updating To Pagebuilder Pro

  1. Bug
  1. SP Page Builder 3.x
  2. Monday, 09 April 2018
I'm utilizing the MACRO TEMPLATE...which features a FULL WIDTH SLIDE SHOW.

After updating to PAGEBUILD PRO...it is no longer appearing on mobile devices.

Furthermore, I tried building a new page with the current slideshow...duplicating all the existing settings...and when I "preview" it....it doesn't work...even on my DESKTOP computer!!!

1- What can I do to get the existing slide show to run on mobile devices?

2- How can I create a new slideshow with Pagebuilder Pro?
(in a smaller scale this is perfect for building striking ads.)
Responses (10)
Hi there,

Do you use latest version template? Please let me know.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Hi there,

Do you use latest version template? Please let me know.

-Thanks


I just checked....it's MACRO 1.8
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Indeed....I was on Version 1.8 of MACRO.

I have now updated to MACRO 2.1....& I'm still getting NO FULL WIDTH SLIDE SHOW on either my
tablet or smartphone...both Samsung Galaxies.

All extensions are updated. Am running latest Joomla, latest PHP.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Hi there,

Thanks for your reply. Maybe you have made enable css and js compression. Please turn off the css and js compression. After that, if it doesn't work send me the administrator access.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
I checked...and both css & js compression are off.

Pagebuilder Pro support is working on this for me.

Thanks, Toufiq
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Hi there,

Did you duplicate any homepage addon? Let me know, please. If you did, please delete one slider addon and check, please.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
Toufiq....

Thanks for your help on this. Paul was working on it from the Pagebuilder side. Problems I was having in mobile....were particular to the cache on my devices....apparently. My wife has the same devices....everything worked when I viewed on hers....RESOLVED.

Thanks.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
Toufiq....

Thanks for your help on this. Paul was working on it from the Pagebuilder side. Problems I was having in mobile....were particular to the cache on my devices....apparently. My wife has the same devices....everything worked when I viewed on hers....RESOLVED.

Thanks.


Thanks for your feedback. :)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
Toufiq....

Thanks for your help on this. Paul was working on it from the Pagebuilder side. Problems I was having in mobile....were particular to the cache on my devices....apparently. My wife has the same devices....everything worked when I viewed on hers....RESOLVED.

Thanks.


Hi Jerry

Just following up, were the suggestions helpful?

Thanks!
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9
Hi there, Does solve your issue? Please let me know. Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 10


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