1. Doctor
  2. Tuesday, 10 March 2020
Hello.
I'm working on the Doctor template.
Whenever I make a change to the mobile version (however small it may be) I need to clear my phone's cache and refresh the page.
It is becoming impossible to work on the mobile version of the website.

Any update i make, requires you to clear your phone’s cache. I have already tested it on other phones and the problem remains.
How can I correct this situation?
Thanks.
Responses (5)
Hi,
and why do you think it's our "fault"?
In Joomla cache can be managed (also cleaned) from settings or .htaccess
but we do not have control over mobile device cache -- we are not government or device factory.
  1. more than a month ago
  2. Doctor
  3. # 1
Hi,
and why do you think it's our "fault"?
In Joomla cache can be managed (also cleaned) from settings or .htaccess
but we do not have control over mobile device cache -- we are not government or device factory.


HEY PAUL:
WHO SAID THAT IS YOUR FAULT ?????????????

Paul, I have read many of your responses in these forums. In my opinion, you are doing Joomshaper a bad service, do you know why?

Because you are not being polite to your customers. You should give more polite answers. I understand that you don't have patience for customers, but we are not to blame.
I remind you that I am a customer that I paid to buy your products and to have support.

In relation to the problem I mentioned, you solved an identical problem a few weeks ago, with a slider that was kept in cache in all browsers and did not assume the changes.

Of course I cleared the cache of Joomla and SP Pagebuilder, but it doesn't solve it.
We do this:
I ask you to give this post as resolved and we don't talk about it anymore, ok?
Someone will probably help to solve this problem.

I also invite you to read the opinion of your customers in relation to your templates.

https://www.joomshaper.com/forums/helix-ultimate-wishlist-bug-report

In 10 minutes I will post another small problem that appears on mobile phones in relation to a template.
I don't want to blame anyone, I'm just here to contribute to improving your products, especially as I love SP PAgeBuilder.

Best regards.
  1. more than a month ago
  2. Doctor
  3. # 2
I didn't tell it's our fault, it was only free expression, that's why I used " ".
---
  1. more than a month ago
  2. Doctor
  3. # 3
This week is not good for me, I am alone here on the forum. Yes, I know users don't care this fact.
But so far 95% users are happy as you can check, and 5% ... just life.

--
I will take a few days off next week to rest. I don't want to hurt anyone feelings about Joomshaper products.
  1. more than a month ago
  2. Doctor
  3. # 4
This week is not good for me, I am alone here on the forum. Yes, I know users don't care this fact.
But so far 95% users are happy as you can check, and 5% ... just life.

--
I will take a few days off next week to rest. I don't want to hurt anyone feelings about Joomshaper products.


Paul. No hard feelings.
I don't want to harm you. On the contrary, I want to help.

I am also very happy with SP Pagebuilder.
Since I found this excellent "tool", I have never stopped using it.
I only notice some small problems and misconfigurations in the templates, which I (and several customers) find it difficult to solve. Sometimes, I know they are simple things, but they are enough to flood you with support requests.

Thanks.
Best regards.
  1. more than a month ago
  2. Doctor
  3. # 5


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