1. Kidzy
  2. Tuesday, 22 January 2019
Hello
I updated our site to joomla update (3.9.2); sp page builder 3.4.1 and deleted cache on joomla and in web browser like adviced in other issue.
But still when i click on change image I see for a second the possibility browse files, … but then it flips over to a empty page.
I tried it in two browsers (Firefox and chrome). Our kidzy template is/was on 2.1. (no update in extensions).

Please advice on solution.

Greetings
Franky
Attachments (2)
Responses (20)
Hello

For support some extra information: I have also reinstalled sp page builder but didn't help anything.

Greetings
Franky
  1. more than a month ago
  2. Kidzy
  3. # 1
Hello support,

Ik did some extra checks/tries: in sp page builder i clicked in the left column on media (thought i will go directly).
And got error below.

I searched with this error on your website and found 2 things: check PHP and support direct looking on website.

I checked my PHP version and it is 7.1.1.


If login to site is needed please contact me.


Greetings

Franky
Attachments (1)
  1. more than a month ago
  2. Kidzy
  3. # 2
For support:
I tried the manual solution (typing the path myself) mentioned in https://www.joomshaper.com/forums/42s22-sqlstate-42s22-column-not-found-1054-unknown-column-created-on-in-field-list and this worked. But this is not the way to work.
I saw that other people have the same problem kidzy-sp builder and problem with missing table. Can you provide no solution for this. Probably everybody with kidzy has this problem.
Greetings
Franky
  1. more than a month ago
  2. Kidzy
  3. # 3
I have the same problem with change/add images....:(
  1. more than a month ago
  2. Kidzy
  3. # 4
No reaction after one week …. why pay for template support.
I am currently sure that the problem is in the kindergarten update. Compared with another (working) site with same template and found the only thing different was kindergarten update 2.2.
  1. more than a month ago
  2. Kidzy
  3. # 5
Yep, after update this problems exist
  1. more than a month ago
  2. Kidzy
  3. # 6
3 weeks later and still no reaction from support ....
payd for 1 Year Update & Forum Support but the support is currently missing ....
  1. more than a month ago
  2. Kidzy
  3. # 7
More then a month further and still no reaction from support.
Disappointing ….
  1. more than a month ago
  2. Kidzy
  3. # 8
Hi,
sorry but it's because you added 2nd post before someone from us noted that there is not responded post, then you added again and again. We have a forum, not ticket system to notify this.
  1. more than a month ago
  2. Kidzy
  3. # 9
Can you send me Private Message with access to Joomla admin area, I have to check and update for necessery
  1. more than a month ago
  2. Kidzy
  3. # 10
Probably because of Akeeba Tools
I see only "The webmaster has forbidden your access to this site"

I tried from VPN and front-end I see, but /administrator - gave me "ERR_TOO_MANY_REDIRECTS"

so I stuck, I cannot do anything.
  1. more than a month ago
  2. Kidzy
  3. # 11
Did send you you link with adminpagelogin (is noit standard)
dit test myself with account I created for you and it works.

Franky
  1. more than a month ago
  2. Kidzy
  3. # 12
Franky - I have this same issue. What did you do to fix it?
  1. more than a month ago
  2. Kidzy
  3. # 13
Franky - I have this same issue. What did you do to fix it?


To be sure if we talk about this same.
Are you able to see and upload a new image in SPPB Media (left column) in the admin area?
If you see an error or blank page, you have broken database and you need to add new row

tabela_media.png
Attachments (1)
  1. more than a month ago
  2. Kidzy
  3. # 14
Franky - I have this same issue. What did you do to fix it?


To be sure if we talk about this same.
Are you able to see and upload a new image in SPPB Media (left column) in the admin area?
If you see an error or blank page, you have broken database and you need to add new row

[attachment]tabela_media.png[/attachment]


Never had reaction on my last post. Had given up, but this screenshot from how the table must be build up solved my problem.
added the row missing
change created to created_on and modified to modief_on
So 3 bad rows

Franky
  1. more than a month ago
  2. Kidzy
  3. # 15
In that case
1) add missing row(s) or rename
2) Clear default value for created_on and modified_on

foto_4289_2020.jpg
Attachments (1)
  1. more than a month ago
  2. Kidzy
  3. # 16
I'm not sure where to find this table - I have looked through all of my Page Builder options and do not see an admin area with a table like this.
  1. more than a month ago
  2. Kidzy
  3. # 17
I forgot to mention, PhpMyAdmin* -- it's inside your CPanel
we have a video for beginners as well.

---
*But my screenshot is from Adminer (it's Lite version of PhpMyAdmin), all in the single .php file.
  1. more than a month ago
  2. Kidzy
  3. # 18
I forgot to mention, PhpMyAdmin* -- it's inside your CPanel
we have a video for beginners as well.

---
*But my screenshot is from Adminer (it's Lite version of PhpMyAdmin), all in the single .php file.



Paul - what is the link to this video?
  1. more than a month ago
  2. Kidzy
  3. # 19


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