1. danny ter avest
  2. Helix3
  3. Wednesday, 13 December 2017
Hi, I can't get in my administrator anymore. When I look at my log files i see this:

(/home/deb77372n24/domains/http://voordeligonderhoud.nl/public_html/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /home/deb77372n24/domains/http://voordeligonderhoud.nl/public_html/templates/shaper_helix3/error.php on line 28\n
[Tue Dec 12 15:52:46.764037 2017] [lsapi:error] [pid 280082:tid 140335829161728] [client 141.138.169.38:37164] [host http://www.voordeligonderhoud.nl] Backend fatal error: PHP Fatal error: require_once(): Failed opening required '/home/deb77372n24/domains/http://voordeligonderhoud.nl/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/deb77372n24/domains/http://voordeligonderhoud.nl/public_html/templates/shaper_helix3/error.php on line 28\n

How can I fix this?
Responses (6)
Accepted Answer Pending Moderation
Hi Danny,
please update Helix3 template.
Your template should use the last version of Helix3.
---
You can update also manually using FTP tool.
Download Helix3 Quickstart and override those folders on your sever:

templates\shaper_helix3
plugins\system\helix3
plugins\ajax\helix3
  1. more than a month ago
  2. Helix3
  3. # 1
Accepted Answer Pending Moderation
Hi Paul, When I update I get a blanc frontpage.
  1. more than a month ago
  2. Helix3
  3. # 2
Accepted Answer Pending Moderation
From back-end - Max Errors please


I need more info , blank page doesn't talk.
Attachments (1)
  1. more than a month ago
  2. Helix3
  3. # 3
Accepted Answer Pending Moderation
Hi, I have this same problem, and I have the latest version of the template, do you know what the solution is?
  1. more than a month ago
  2. Helix3
  3. # 4
Accepted Answer Pending Moderation
Use ticket system, forum is OFF!
  1. more than a month ago
  2. Helix3
  3. # 5
Accepted Answer Pending Moderation
I do not have access to the tickets, is it a free template, could you give me a budget to solve this?
  1. more than a month ago
  2. Helix3
  3. # 6


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