View Replies (3)

Resolved My site has crushed after updating

  1. Issue
  1. Helix-II
  2. Wednesday, 17 October 2018
Hi

I have just updated my site and the back end of my site is no longer accessible but the front end works ok.
I get this error message: error 1054 unknown column 'a.client_id' in where clause.
I have attached a screenshot of the problem I am having.
You help will be much appreciated.

Thanks
Attachments (1)
screen shot.png screen shot.png
Accepted Answer
So you did some unreasonable things. Like update CMS before updating all extensions.
----
The best way will be:
1) recover site from backup (if you forgot, ask hosting provider)
2) then update all extensions & template framework
3) then make a backup
4) update joomla
  1. more than a month ago
  2. Helix-II
  3. # Permalink
Responses (3)
Hi,
more details please:

1) You use OLD Helix II template ?
2) Have you updated template framework BEFORE Joomla update ?
3) Disable all modules and check again.
4) You updated site, you mean Joomla or what ?

more info you provide - faster I will help.


1) You use OLD Helix II template ? Yes
2) Have you updated template framework BEFORE Joomla update ? No I did not
3) Disable all modules and check again. I cannot access the backend of my site
4) You updated site, you mean Joomla or what ? Yes I Updated Joomla
  1. more than a month ago
  2. Helix-II
  3. # 1
Hi,
more details please:

1) You use OLD Helix II template ?
2) Have you updated template framework BEFORE Joomla update ?
3) Disable all modules and check again.
4) You updated site, you mean Joomla or what ?

more info you provide - faster I will help.
  1. more than a month ago
  2. Helix-II
  3. # 2


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