1. Arino
  2. Monday, 13 July 2020
Dear sirs Hi
I Bought the Arino template almost 2 months ago and I am facing the following issues.
a. The Tag layout is not working as it should be concerning the all template... http://22041896541.thesite.link/index.php/el/gamos
You can also see the problem with price filter… double prices (image #1).
b. The “Up sells” and “Cross sells” layout for the products they are not configured as they should be and additional the price of the related product is attached to the price of the main product (image #2) and link http://22041896541.thesite.link/index.php/el/shop/eternity-g10382ybcz.
c. For some reason when I change the name of the filter “Filter by Gender” from this http://22041896541.thesite.link/index.php/el/trending at to anything else I get this result (image#3). I also have the same problem with the other filers too as you can see.

Thank you in advance
George
Attachments (3)
Responses (10)
Hi there,

Thanks for contacting us. Sorry for the inconvenience. I need to share your issues with our developer team. So, Please stay with me and give me time.

-Thanks
  1. more than a month ago
  2. Arino
  3. # 1
Hi there,

Thanks for contacting us. Sorry for the inconvenience. I need to share your issues with our developer team. So, Please stay with me and give me time.

-Thanks

Dear mr. Toufiq hi
It has been a week since you said that your developing department will be on this issue.
It seems that the secondary template by the name tag_bootstrap3 is not been set correctly.
Did you find any solution yet?
Thank you in advance
George
  1. more than a month ago
  2. Arino
  3. # 2
I'm having the same issue, would be great if this could be fixed asap please.
thanks, jo
Attachments (1)
  1. more than a month ago
  2. Arino
  3. # 3
I'm having the same issue, would be great if this could be fixed asap please.
thanks, jo


Hi there, Thanks for your reply. Please share a screenshot that you want to do exactly. Thanks
  1. more than a month ago
  2. Arino
  3. # 4
I'm having the same issue, would be great if this could be fixed asap please.
thanks, jo


Hi there, Thanks for your reply. Please share a screenshot that you want to do exactly. Thanks


hi, I attached already my screenshot in previous post and highlighted the issue with arrow. as you can see the "the price of the related product is attached to the price of the main product". If I would add 5 cross sell products, you would see 5 prices. I guess this is a bug in the template. thanks, Jo
  1. more than a month ago
  2. Arino
  3. # 5
I'm having the same issue, would be great if this could be fixed asap please.
thanks, jo


Hi there, Thanks for your reply. Please share a screenshot that you want to do exactly. Thanks


hi, I attached already my screenshot in previous post and highlighted the issue with arrow. as you can see the "the price of the related product is attached to the price of the main product". If I would add 5 cross sell products, you would see 5 prices. I guess this is a bug in the template. thanks, Jo


Hi there, If you add 5 cross-sell products, I think it should display the 5 prices. Maybe I am not clear about your query. If you can capture a screencast video about the problem. It would be easy to understand. Thanks
  1. more than a month ago
  2. Arino
  3. # 6
I'm having the same issue, would be great if this could be fixed asap please.
thanks, jo


Hi there, Thanks for your reply. Please share a screenshot that you want to do exactly. Thanks


hi, I attached already my screenshot in previous post and highlighted the issue with arrow. as you can see the "the price of the related product is attached to the price of the main product". If I would add 5 cross sell products, you would see 5 prices. I guess this is a bug in the template. thanks, Jo


Hi there, If you add 5 cross-sell products, I think it should display the 5 prices. Maybe I am not clear about your query. If you can capture a screencast video about the problem. It would be easy to understand. Thanks


Hi
May be the term "Cross Sells" are slide different than the "Related items" but in our case here they share the same issue... the code adding the price under the price of the main product witch is not correct...
Cross sells and "Related items" are something like a suggestion and not something you can buy with the main product as mandatory! That's why they have to have their own price and not under the main product.
Thank you
  1. more than a month ago
  2. Arino
  3. # 7
Thanks Thanos. Indeed, the price of the cross, upsell, related items should never be mixed with the main product price, but needs to be shown with the product itself instead.
Enclosed an example where I use J2store with another template where it is ok vs the Arino template where it is incorrect. A correct example can be found also on the J2 website. https://docs.j2store.org/catalog/adding-related-products/ cross sell incorrect.jpg
Correct example using other template.jpg
Attachments (2)
  1. more than a month ago
  2. Arino
  3. # 8
Hi there,

Thanks for contacting us. Please check the screenshot & let me know.

http://prntscr.com/tybo0k

-Thanks
  1. more than a month ago
  2. Arino
  3. # 9
Hi there,

Thanks for contacting us. Please check the screenshot & let me know.

http://prntscr.com/tybo0k

-Thanks



Hi Toufiq,
indeed the price of the upsell/cross sell items should not be displayed with the main item.
if you try to add eg. 4 cross sell items, you will see 4+1 prices on the main item (the price of the main item itself + 4 crossell items) These 4 additional prices cannot be presented with the main item, but should be presented below with the corresponding cross sell instead.
thanks, Jo
  1. more than a month ago
  2. Arino
  3. # 10


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