1. General discussions
  2. Thursday, 31 March 2016
Hello,

As Heavy user of Joomshaper - pagebuilder, templates and operational ext like LMS I work a lot with the support forum.

It seems that you are not aware to the results when bugs occour.

Bug is not a nice to have feature - it avoids us to make business or providing service via the website.

Could you please provide a focal point in support or an Escalation process so we could rely on your products?

regards,
Udi
Accepted Answer
Hi udi,
Thanks for your suggestion :) we will try to follow it :)

- Thanks once again
  1. more than a month ago
  2. General discussions
  3. # Permalink
Responses (3)
HI Udi,
Thanks for inform us and we are apologize for this, We are always working for our subscribers hard and soul. Also try to provide best supports. we are giving update after finished a template. we have already done our next month template it will be released March 1. toufiq listing update issues hopefully we can give e great update in this month.

- Thanks
  1. more than a month ago
  2. General discussions
  3. # 1
Rifat Wahid Alif wrote:

HI Udi,
Thanks for inform us and we are apologize for this, We are always working for our subscribers hard and soul. Also try to provide best supports. we are giving update after finished a template. we have already done our next month template it will be released March 1. toufiq listing update issues hopefully we can give e great update in this month.

- Thanks
Hi Rifat,
Thank you for your reply.
There is no doubt you invest many efforts to keep us, the subscribers, happy.
However, scanning the forum, mainly relating to pagebuilder and other ext., you can get the point I'm raising.
It reflects in your relpy as well - the difference between major BUG and new stuff.

for example - LMS: If you decide to rely on that solution, as we do - it is money-making for us and therefor, a CRITICAL unit.
The same is pagebuilder !!!

If we report on bugs - such as in EVENTS - it makes us dammage - financial and user relationships.

Event is disappeared ONE day before the event ... you can imagine the result ...

When we have chosen to rely on your products - support and direct line are crucial.

Please consider my suggestion - Escallation process.

And we appreciate your efforts and support !!!
Udi
  1. more than a month ago
  2. General discussions
  3. # 2


There are no replies made for this post yet.
Be one of the first to reply to this post!


This forum is archived

This forum has been archived. Please use JoomShaper official support system.