1. SP Page Builder 3.x
  2. Wednesday, 12 August 2020
Hi,

This is an unique issue,
On my website http://www.bestillandclick.com at Homepage, when I see Testimonial Carousel in vertical position it looks good but when I turn my phone in horizontal position, whole alignment gets messy.
Then I have refresh the whole page to see it properly.

See attached screenshot.

Please help.

Thanks and Regards,

Rahi Testimonial Carousle Alignment.jpg
Attachments (1)
Responses (25)
Finally, you got it after so many conversations here and also on PM.
I will wait for that update, do let me know.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Hi there, I am extremely sorry for the delay. This is a bug of the testimonial carousel. We will fix it next update. Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Connect again
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Connecting...
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
459 036 840
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Just now sent you my Anydesk id via PM.
And now waiting for you to help.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
It is Anydesk I'd and I tried to connect.
But what is the point of your remote access?

I am available right now.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
Already i gave you my team viewer access and waiting for you. Are you available today
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
A REALLY BAD SUPPORT, IT HAS BEEN MORE THAN 25 DAYS I AM BEING HARASSED MENTALLY BY CONTINUOUS POSTPONEMENT BY TOUFIQ.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9
Hi,

It has been 18 days since I have submitted this issue.

Request to provide you solution.

Regards,

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 10
Hi Taufiq,

It has been 5 days since I have submitted details that you have asked for.

Can you pls update me?

Regards,

Rahi


Hi there, I have replied to your PM. Thanks

I replied to your reply.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 11
Hi Taufiq,

It has been 5 days since I have submitted details that you have asked for.

Can you pls update me?

Regards,

Rahi


Hi there, I have replied to your PM. Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 12
Hi Taufiq,

It has been 5 days since I have submitted details that you have asked for.

Can you pls update me?

Regards,

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 13
Hi,

I have sent you admin details and my contact details.

Please do the needful.

Thank you.

Regards,

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 14
Hi there, Provide me the Joomla administrator access via PM. Besides, When you are available, Please let me know. Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 15
Hi,

Please see the screencast -
https://drive.google.com/file/d/1trb812udnL4FHTBBR2K1iliptqSbNnwo/view?usp=sharing

Please note that I can not keep the website live for this long.
So, please help me to solve this issue as early as possible.

I can send you login details in your inbox.
Please guide me how to do so.

Regards,

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 16
Hi Taufiq,

You missed the last step in this video and there is where issue is.

After you flipped your phone to horizontal / landscape mode, flip/rotate back to vertical mode and there is where alignment of Testimonial Carousel gets disturbed.

Please check and do the needful as soon possible.

Thank you.

Regards

Rahi


Hi there, Can you make a screencast from your mobile device? Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 17
Hi Taufiq,

You missed the last step in this video and there is where issue is.

After you flipped your phone to horizontal / landscape mode, flip/rotate back to vertical mode and there is where alignment of Testimonial Carousel gets disturbed.

Please check and do the needful as soon possible.

Thank you.

Regards

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 18
Hi there,

Please watch the video and please guide me to find out the problem.

https://drive.google.com/file/d/1BwBPbJ0XxGEsa9LGjnoxH9lI2d3VarMQ/view

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 19
Hi Taufiq,

It seems you are in a hurry to provide solution,
without understanding the issue at all.

First, please read carefully about the issue that I have mentioned.
Still if you don't get it then please do these steps....

1. In you mobile, open the website http://www.bestillandclick.com
2. Then go to Testimonial Carousel and see it looks fine.
3. Now flip / rotate you mobile phone horizontally. You will see that testimonials might still look good.
4. Now flip / rotate back to vertical, now check the testimonials and they are not looking good at all, NOT ALIGNED.
And that's the issue and screeshots that I have sent you.

I hope, you got it this time.
Please provide the solution urgently.

Note: I can not keep this website live for too long.
I have to put it back to offline mode.

So, do the needful as soon as possible.

Regards,

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 20
Hi,

This is really strange.
Just now I checked after your message and I found the problem.
I have also checked the same in other mobile phone.

See attached files.

Regards,

Rahi


Hi there, Please watch the video.

https://drive.google.com/file/d/1DJmAxtXTbZPOiOZNyVsuYtGCpOFLk-Yd/view

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 21
Hi,

This is really strange.
Just now I checked after your message and I found the problem.
I have also checked the same in other mobile phone.

See attached files.

Regards,

Rahi
Attachments (3)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 22
Hi there,

Thanks for contacting us. Please turn off the offline mode of your site to check the issue.

-Thanks


Hi Toufiq,

I have turned off the offline mode - http://bestillandclick.com/
Please check Testimonials Carousel section by rotating your mobile phone.

Rahi


Hi there, I have checked and no problem found.

http://prntscr.com/u1mh4x

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 23
Hi there,

Thanks for contacting us. Please turn off the offline mode of your site to check the issue.

-Thanks


Hi Toufiq,

I have turned off the offline mode - http://bestillandclick.com/
Please check Testimonials Carousel section by rotating your mobile phone.

Rahi
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 24
Hi there,

Thanks for contacting us. Please turn off the offline mode of your site to check the issue.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 25


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