1. [email protected]
  2. SP Page Builder 3.x
  3. Wednesday, 08 July 2020
All sites with Instagram feeds are not working. It seems that the 'Token' system is inoperative.

Is there a 'work-around for this issue. ?

This issue is now critical. !!!

thanks
Accepted Answer
Accepted Answer Pending Moderation
Whole tutorial (PDF) step by step: http://www.filedropper.com/instragramapi
---
SSL (https) may be recommended, so if you have SSL already or can have soon - Yes, use URL with https.
---
Instagram/Facebook/Google API is very sensitive about domain names, so make sure that you put the correct name. About subdomains - hard to say, I never tired with FB.
---
Also for SEO purposes, try to use this same website URL all the time, choose with or without www. You can choose a plugin for this redirection or htaccess rule.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # Permalink
Responses (39)
Accepted Answer Pending Moderation
Hi,
Really sorry about your issue!
Instagram stop supporting their previous API, we are working on it.
Hope in the next update it will be fixed.

Best Regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Accepted Answer Pending Moderation
Hi Rashida,

can you tell us when it will be fixed please?
"Hope" is not enough...
More than a week ago we already ask for an anwer from Joomshaper...

Best regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Accepted Answer Pending Moderation
I have 43 website that use SP Page Builder and the Instagram addon exclusively. I use this platform because of it's stability and reliability.... This issue with Instagram is having a negative effect on my business.

Can you please give us some idea when this will be remedied. ??

I timely response would be appreciated.

thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Accepted Answer Pending Moderation
Am I right in thinking that if you create an Instagram app as Instagram advise, and get your token etc. from the app, then the JoomShaper Instagram add-on will work fine?

Or am I missing something?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
Accepted Answer Pending Moderation
Am I right in thinking that if you create an Instagram app as Instagram advise, and get your token etc. from the app, then the JoomShaper Instagram add-on will work fine?

Or am I missing something?


One would think, but have you tried that? It's the most confusing thing ever. Not worth the huge hassle.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Accepted Answer Pending Moderation
Am I right in thinking that if you create an Instagram app as Instagram advise, and get your token etc. from the app, then the JoomShaper Instagram add-on will work fine?

Or am I missing something?


One would think, but have you tried that? It's the most confusing thing ever. Not worth the huge hassle.


Not yet but it might be the only way...blame Instagram as, like Facebook, over the years they put complicated processes in place to do things with their platform.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
Accepted Answer Pending Moderation
Please update and fix asap
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
Accepted Answer Pending Moderation
Hello All,
Please find the new version of sp page builder here:
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

Hope the problem will be solved with this!

Best Regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
Accepted Answer Pending Moderation
Hello All,
Please find the new version of sp page builder here:
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

Hope the problem will be solved with this!

Best Regards


Hello Rashida,
I upgraded the page builder, cleared cache and the Instagram gallery is missing a field to add the User ID. It is not working after the SP Pagebuilder upgrade.
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9
Accepted Answer Pending Moderation
I can not update PageBuilder as i only have the SHAPER Hope template, problem is still there.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 10
Accepted Answer Pending Moderation
Hello All,
Please find the new version of sp page builder here:
https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

Hope the problem will be solved with this!

Best Regards


Hello Rashida,
I upgraded the page builder, cleared cache and the Instagram gallery is missing a field to add the User ID. It is not working after the SP Pagebuilder upgrade.


Ahh yes, I have the same thing :)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 11
Accepted Answer Pending Moderation
I can not update PageBuilder as i only have the SHAPER Hope template, problem is still there.


You will likely need to buy PageBuilder in that instance...
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 12
Accepted Answer Pending Moderation
Hi Rashida,

Even after update to SP PageBuilder Version 3.7.4, Instagram doesn't work.

I confirm same as Edda Langworth.

Best Regards

John
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 13
Accepted Answer Pending Moderation
I have a similar experience.
There is no place to add the ID if Id is selected and it gives error on the page.
If hash is used then again no images come in after save and clearing hash. The blog post
https://www.joomshaper.com/blog/sp-page-builder-pro-v3-7-4
Says "You can learn more by visiting the Instagram Gallery addon's documentation here."

And links to a page that redirects in a second to
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#image-layouts

But this is the wrong page they mean to go here

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

But that has links to get ids in them which no longer work

"Instagram User ID
You can get your Instagram user id from here:

https://smashballoon.com/instagram-feed/find-instagram-user-id/"


and the page contains no reference to the new hash way and no examples.

instagram1.png
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 14
Accepted Answer Pending Moderation
Hi,
Sorry about that!
Broken links will be removed soon!
Please convert your Instagram account to the business/creator account first, and this conversion can be done only with mobile app, not with the web.
So please follow the documentation of Instagram gallery from this section "How to Set Up a Business Account on Instagram":
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

Best Regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 15
Accepted Answer Pending Moderation
Where do we add the UserID in the update? As people say above, there is nowhere to add it - if you select Hashtag, it drops down a box to put the hashtag in - if you select UserID, there is no box:

user-id.jpg
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 16
Accepted Answer Pending Moderation
Confirmed that it works and if you already have a business Instagram page tied into your FB business account, there are few steps you can skip.

Go directly to: Create an App on Facebook for Developers

Skip the next step: Create a Facebook Page to Link to Your Instagram Business Account

Jump to here: SP Page Builder Configuration

Then refresh and your Instagram add-on should work.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 17
Accepted Answer Pending Moderation
Hi all,

it works perfectly.
Thanks a lot
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 18
Accepted Answer Pending Moderation
How does it work when I cannot enter the UserID as my screenshot above?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 19
Accepted Answer Pending Moderation
Hi Chris,

1. You have to update SP Page Builder to the last version.
2. Convert your Instagram account to the business/creator account first (conversion only possible with mobile app).
3. Follow these steps : https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery
(click on the Instagram Gallery link on the left menu if the link above is broken).

You'll see how you can create an app on Facebook for Developers, create a Facebook Page to link to your Instagram Business account and configure SP Page Builder on your website.

Read it carefully and everything will be ok :)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 20
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 21
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 22
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

I have read the instructions and wonder if I am getting to the right conclusion.

Are you saying to us who have set up many websites that we have to have access to our clients Instagram account and be an admin on our clients Facebook accounts to do this and set up a new app for all of them?

Please tell me I am not right as that would be rather cumbersome for people with many clients like John above with 43 using the addon.

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 23
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

Even if I did, where do I enter the UserID in the add-on? There is nowhere for me to put it!

Chris
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 24
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

I have read the instructions and wonder if I am getting to the right conclusion.

Are you saying to us who have set up many websites that we have to have access to our clients Instagram account and be an admin on our clients Facebook accounts to do this and set up a new app for all of them?

Please tell me I am not right as that would be rather cumbersome for people with many clients like John above with 43 using the addon.

Edda


Blame Instagram - they are the ones who changed the process, all JoomShaper can do is provide something that works with the new Instagram API platform.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 25
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

Even if I did, where do I enter the UserID in the add-on? There is nowhere for me to put it!

Chris


Hi Chris,
You do that in the SP Pagebuilder Configuration.

"From the Joomla Administrator Dashboard, go to SP Page Builder > Pages > Options to go to SP Page Builder Configuration."

If you go to this link and make sure that Instagram-gallery is selected (might have to click on Instagram-gallery in the left menu) You will see step by step info. Scroll down to see images of what I am talking about.
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 26
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

Even if I did, where do I enter the UserID in the add-on? There is nowhere for me to put it!

Chris


Hi Chris,
You do that in the SP Pagebuilder Configuration.

"From the Joomla Administrator Dashboard, go to SP Page Builder > Pages > Options to go to SP Page Builder Configuration."

If you go to this link and make sure that Instagram-gallery is selected (might have to click on Instagram-gallery in the left menu) You will see step by step info. Scroll down to see images of what I am talking about.
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

Edda


Ah OK - if I click that link, it auto-redirects me to an Image Addon documentation page...
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 27
Accepted Answer Pending Moderation
I have done the upgrade, I am using PB 3.7.4 - the screenshot above is from this version.

Hi,
Have you converted your Instagram account to the business/creator account, please?
And followed the part of the documentation I mentioned earlier?

Regards


Hi Rashida,

Even if I did, where do I enter the UserID in the add-on? There is nowhere for me to put it!

Chris


Hi Chris,
You do that in the SP Pagebuilder Configuration.

"From the Joomla Administrator Dashboard, go to SP Page Builder > Pages > Options to go to SP Page Builder Configuration."

If you go to this link and make sure that Instagram-gallery is selected (might have to click on Instagram-gallery in the left menu) You will see step by step info. Scroll down to see images of what I am talking about.
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-addon#instagram-gallery

Edda


Ah OK - if I click that link, it auto-redirects me to an Image Addon documentation page...


Yes, that is true. Happened to me too. But you will find Instagram-gallery in the left menu.

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 28
Accepted Answer Pending Moderation
I appreciate the effort on JoomShaper's part. But this is officially not worth it anymore. Thanks, Instagram. I just removed your feed from over a dozen client sites and will not be adding it back. A simple icon to their actual Instagram feed will more than suffice.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 29
Accepted Answer Pending Moderation
Hi

i use a ecommerce platform in Argentina (tienda nube) the instagram feed is still working
it works only with the full instagram link without adding id or token

https://rcmuebles.mitiendanube.com/

https://vanaty.mitiendanube.com/

is a basic gallery without lightbox or comments, it only shows the instagram post

Fernando
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 30
Accepted Answer Pending Moderation
Is anyone getting this error:

"URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs."

When you click Generate Access Code in SP Page Builder Configuration?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 31
Accepted Answer Pending Moderation
If your client already have both FB and Instagram, which they likely do (after all, client must already have Instagram), then the steps would take less than 3 minutes to do.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 32
Accepted Answer Pending Moderation
If your client already have both FB and Instagram, which they likely do (after all, client must already have Instagram), then the steps would take less than 3 minutes to do.


Hi Ayao, I would be interested in hearing how you did this in 3 min. My client has both FB and Instagram and I have access to both. Instagram is connected on their Facebook page, Instagram is a business account.

I made an app and added the Valid OAuth Redirect URIs as instructed but get

"URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs."

When clicking the Generate Access Code in SP Page Builder Configuration.

I am using RSFirewall on the website.

I appreciate your time or anyone who knows what I am doing wrong.

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 33
Accepted Answer Pending Moderation
If your client already have both FB and Instagram, which they likely do (after all, client must already have Instagram), then the steps would take less than 3 minutes to do.


Hi Ayao, I would be interested in hearing how you did this in 3 min. My client has both FB and Instagram and I have access to both. Instagram is connected on their Facebook page, Instagram is a business account.

I made an app and added the Valid OAuth Redirect URIs as instructed but get

"URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs."

When clicking the Generate Access Code in SP Page Builder Configuration.

I am using RSFirewall on the website.

I appreciate your time or anyone who knows what I am doing wrong.

Edda


I managed to get this working.

Had to add this version as well: https://www.your-domain.com/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken.

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 34
Accepted Answer Pending Moderation
Hey Edda,

I am guessing that you may not have properly changed the URL of the website in step #5 under Create an App on Facebook for Developers.

Keep in mind, you may also have URL redirect or other scripts that prevent access to https://your-domain.com/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken.

Without resolving that, you wouldn't be able to establish communication between your website and FB app.

Here is another website that goes in detail of your error message: https://help.sharetribe.com/en/articles/1317674-how-to-solve-the-url-blocked-this-redirect-failed-because-facebook-login-error
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 35
Accepted Answer Pending Moderation
If your client already have both FB and Instagram, which they likely do (after all, client must already have Instagram), then the steps would take less than 3 minutes to do.


Hi Ayao, I would be interested in hearing how you did this in 3 min. My client has both FB and Instagram and I have access to both. Instagram is connected on their Facebook page, Instagram is a business account.

I made an app and added the Valid OAuth Redirect URIs as instructed but get

"URL Blocked: This redirect failed because the redirect URI is not whitelisted in the app’s Client OAuth Settings. Make sure Client and Web OAuth Login are on and add all your app domains as Valid OAuth Redirect URIs."

When clicking the Generate Access Code in SP Page Builder Configuration.

I am using RSFirewall on the website.

I appreciate your time or anyone who knows what I am doing wrong.

Edda


I managed to get this working.

Had to add this version as well: https://www.your-domain.com/administrator/index.php?option=com_sppagebuilder&task=instagram.accessToken.

Edda


Yep, kind of what I suspected, which is the URL redirect issue.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 36
Accepted Answer Pending Moderation
On a SEO side note, I would recommend adding redirect in htaccess for both www and non-www to the same URL.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 37
Accepted Answer Pending Moderation
On a SEO side note, I would recommend adding redirect in htaccess for both www and non-www to the same URL.


Thank you Ayao, good point!

Edda
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 38


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