1. Stellar
  2. Friday, 08 May 2020
I´ve try a couple of times in 3 websites that i use stellar to update
System - Helix Ultimate Framework from 1.1.1 to 1.1.2
shaper_stellar Template from 1.2 to 1.3
when do that, website missconfig all custom css
only error that i found is related with plugin Helix Ultimate based template installer
when clcick says
An error has occurred.
500 The file TmplHelixUltimate.xml could not be found.
to resolve the missconfig I restore the websites

the references that i found in the forum not resolve my issues

actually config is stellar template 1.2, joomla 3.9.18 php 7.3
best,
Responses (3)
Hi there,

Thanks for contacting us. Sorry for the inconvenience. Do you have backup previously? If yes, Provide me the backup. I will update for you. Or provide me the administrator access via PM to check the current issue. Also provide me the FTP access via PM.

-Thanks
  1. more than a month ago
  2. Stellar
  3. # 1
Toufiq, thanks, i manage to recover from backup and i´m going to install a new website with some of the backup to test, then i give you acess
  1. more than a month ago
  2. Stellar
  3. # 2
Toufiq, thanks, i manage to recover from backup and i´m going to install a new website with some of the backup to test, then i give you acess


Sure :)
  1. more than a month ago
  2. Stellar
  3. # 3


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