1. Helix3
  2. Monday, 29 April 2019
I have a problem with Helix 3 and some components. In fact there is a conflict that prevents using the forms. Joomla is 3.9.5 and PHP 7.1. It has been impossible to configure and activate the modules for some time. I can only activate them directly from the list of modules, but I can no longer configure them.
I have read of the conflict with regularlabs, but I believe that the conflict is also with other components (Offlain Search and Vertical Menu, JFBConnect and Unite Slider). The site is set up almost completely on Page Builder 3.4.9). I tried to disable everything a bit, but the problem remains. Some idea?
Responses (7)
Hi there,

Thanks for your query. I don't know which extension you have the problem in editing. If you use the third-party extension & occurred the problem of third party Extension, then you should contact them.

-Thanks
  1. more than a month ago
  2. Helix3
  3. # 1
Hi Toufiq, let me explain better: I have no problems with specific extensions, I have problems with all the modules because, after the updates of helix3, it is no longer possible to save them. In fact, I can open them, make changes, but when I close, the padlock next to me appears as if it was locked. If I use the check mark next to the module in the list of the modules page then I can activate it, but it is of little use since it does not save the settings of the module itself. I had already had a similar problem and it was due to a Page Builder update which was then corrected. But here it seems to me that the problem is not Page Builder, but some Helix3 incompatibility that has been updated to the latest version.
I can't do tests by deactivating everything and then progressively activating the various modules and plugins because the site is in production. This is why I asked you if you had already received a similar report. I have appended to the query of the user who asked you something more or less the same, but, as you have seen, he was a bit ... angry. :)
  1. more than a month ago
  2. Helix3
  3. # 2
Hi there,

Thanks for your reply. Please follow the instruction.

1. Install the Akeeba backup of your site and configure the Akeeba backup for download zip file
2. Download the Akeeba backup of your site & install in your local pc
3. Go to the /plugins/system/
http://prntscr.com/ning0o
4. Turn off your third-party extension from extension manager Joomla administrator panel
5. Update the Joomla again (core file http://prntscr.com/ninhsp)
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view
-Thanks
  1. more than a month ago
  2. Helix3
  3. # 3
Let's see if I understand

1. Install the Akeeba backup of your site and configure the Akeeba backup for download zip file
2. Download the Akeeba backup of your site & install in your local pc

1.2. I back up the site. I already did that because the site is on plesk and I had to backup everything to update plesk.


3. Go to the /plugins/system/
http://prntscr.com/ning0o
4. Turn off your third-party extension from extension manager Joomla administrator panel

3. I didn't understand this very well. Do I have to go to the plugin directory> system and rename all the directories? type actionlogs in _actionlogs?
And then I have to go to Extensions Manager and disable all plugins?

5. Update the Joomla again (core file http://prntscr.com/ninhsp)
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

4. Finally, do I need to reinstall Joomla 3.9.5?
  1. more than a month ago
  2. Helix3
  3. # 4
Let's see if I understand

1. Install the Akeeba backup of your site and configure the Akeeba backup for download zip file
2. Download the Akeeba backup of your site & install in your local pc

1.2. I back up the site. I already did that because the site is on plesk and I had to backup everything to update plesk.


3. Go to the /plugins/system/
http://prntscr.com/ning0o
4. Turn off your third-party extension from extension manager Joomla administrator panel

3. I didn't understand this very well. Do I have to go to the plugin directory> system and rename all the directories? type actionlogs in _actionlogs?
And then I have to go to Extensions Manager and disable all plugins?

5. Update the Joomla again (core file http://prntscr.com/ninhsp)
https://drive.google.com/file/d/16fMwHR2ZAa3yctnP5rn7zm6YlwB7ijQj/view

4. Finally, do I need to reinstall Joomla 3.9.5?



Hi there, I didn't tell you. Please watch the video carefully. I hope you will understand. Thanks
  1. more than a month ago
  2. Helix3
  3. # 5
Warning! We did tests on a clone site where everything was ok. As soon as we updated Helix3 from 2.5.1 to 2.5.6 the problem was immediately presented. In fact, I think we have problems with bootstrap or something like that because they conflict with the positions of the modules. It does this with almost all the modules except the customized ones. As soon as we reinstalled Helix3 2.5.1 on the clone site everything is back in place.
  1. more than a month ago
  2. Helix3
  3. # 6
Warning! We did tests on a clone site where everything was ok. As soon as we updated Helix3 from 2.5.1 to 2.5.6 the problem was immediately presented. In fact, I think we have problems with bootstrap or something like that because they conflict with the positions of the modules. It does this with almost all the modules except the customized ones. As soon as we reinstalled Helix3 2.5.1 on the clone site everything is back in place.


Hi there, Thanks for your reply. Now solved your problem? Thanks
  1. more than a month ago
  2. Helix3
  3. # 7


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