1. SP Page Builder 3.x
  2. Tuesday, 11 August 2020
When I fill in the form using the Form Builder add-on, the "Message Was Sent" text only appears for about 3-4 seconds before it disappears. Therefore, it is really important for us to redirect to a "thank you page".

When we use the default Captcha and fill in the wrong answer - or fail to complete the reCaptcha 2 - it redirects anyway. This means that the clients will wrongly go to the "thank you page" without sending a message. This is a big issue to us, how can we fix it?
Responses (6)
Hi there,

Thanks for contacting us. Please check your answers.

When I fill in the form using the Form Builder add-on, the "Message Was Sent" text only appears for about 3-4 seconds before it disappears. Therefore, it is really important for us to redirect to a "thank you page".

Sorry to say that, this feature doesn't exist

When we use the default Captcha and fill in the wrong answer - or fail to complete the reCaptcha 2 - it redirects anyway. This means that the clients will wrongly go to the "thank you page" without sending a message. This is a big issue to us, how can we fix it?

Share your site URL to check the issue

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Hi Toufiq,

What do you mean by "this feature doesn't exist"?

The messages "Email Successfully sent!" and "Wrong answer ..." etc. is only visible for a few seconds!

https://prnt.sc/u00xxy
https://prnt.sc/u00zt4

THAT'S WHY we use "Enable redirect" and send the user to a thank you page ...

https://prnt.sc/u010cl

The problem is that you are redirected to the "thank you page", even if a wrong answer is given or reCapcha is not filled in correctly...

https://prnt.sc/u0115g

It is not on a specific URL - the error is found in all our SP Page Builder installations where "Form Builder" is used...

-regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Hello from germany,

we have the same problem like Wisholm DATA.

e activated Captcha in form builder and the email is not sending. You can add the informations, accept recaptcha and privance and click send. But not the answer is coming, he loads but noting happens, and the informations dont sending to the email.

we deaktivated the captcha from the form builder, its running completely,
if we activates redirect for an answer-site or infosite.. its the same problem..without redirect.

hope you can help us soon.

SWAN
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Hi there,

Thanks for your reply. Yes, I have found the issue. Please hold on for the next update about the redirect issue.

Here is the file location & tips to change the successful duration change

components/com_sppagebuilder/assets/js/sppagebuilder.js
http://prntscr.com/u0uety


Note: If you update the page builder then you have to re-change the code

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
Hello again,

Thanks for your answers - we are awaiting an updated version of Page Builder where the errors with Capcha/reCapcha work correctly ...

We are aware that you can change the time manually in the .js file, but as you write, you must remember to make the same changes every time Page Builder is updated ... Isn't it smarter to make it an option where the user could set the "fade-out" time in seconds?

-regards
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Hello again,

Thanks for your answers - we are awaiting an updated version of Page Builder where the errors with Capcha/reCapcha work correctly ...

We are aware that you can change the time manually in the .js file, but as you write, you must remember to make the same changes every time Page Builder is updated ... Isn't it smarter to make it an option where the user could set the "fade-out" time in seconds?

-regards


Hi there, I have added your feature request. Hope so, the developer team will consider your request. Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6


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