View Replies (6)

Resolved Error Updating NewEdge Template From 2.2 to 2.4

  1. Issue
  1. Newedge
  2. Saturday, 02 May 2020
Download package and tried to update NewEdge but there were some errors reported (see below). Joomla Extension Update is still listing it as version 2.2 requiring updating to 2.4 after 'Clear Cache' and 'Find Updates' .

Warning
Copy failed: /tmp/install_5eadb71b20e3e/template/index.php to /var/www/vhosts/catchupnews.org/httpdocs/templates/shaper_newedge/index.php
JInstaller: :Install: Failed to copy file /tmp/install_5eadb71b20e3e/template/index.php to /var/www/vhosts/catchupnews.org/httpdocs/templates/shaper_newedge/index.php
Template Install: Could not copy files from the files source.
Responses (6)
Hello Sam,
Apology for your issue. Please download it manually from here: Newedge Template and install to Extensions -> Install from administrator

- Best regards
  1. more than a month ago
  2. Newedge
  3. # 1
Hi Ofi, that is the method I used and which produce the warning (please see attached screenshot). After, if I go to Entensions: Update, I still find shaper_newedge 2.2 waiting to be updated to 2.4. screenshot.jpg
Attachments (1)
screenshot.jpg screenshot.jpg
  1. more than a month ago
  2. Newedge
  3. # 2
Apology for the delayed response. Please make sure that your subscription is active or not.

- Best regards
  1. more than a month ago
  2. Newedge
  3. # 3
Subscription is active. Expires 02/11/2020
  1. more than a month ago
  2. Newedge
  3. # 4
Please share your administrator access via PM to check. Click on my avatar and send message to PM.

- Best regards
  1. more than a month ago
  2. Newedge
  3. # 5
Hey, that's mighty impressive support service you guys operate here:(
  1. more than a month ago
  2. Newedge
  3. # 6


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