1. Helix Ultimate
  2. Friday, 22 May 2020
Hi there

I have an issue on https://det-spanske-hus.dk/ with the menu item.
the subMenuitems disappear when clicking on the menuitem.

how can i stop that from disappaer?

My goal is that when i click on the menuitem, on the Ipad it show the subMenuitems
Responses (16)
Hi,
I saw there is some error in developer console. Did you added some JavaScript code?

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 1
hi Al,

no i have not made any js code
  1. more than a month ago
  2. Helix Ultimate
  3. # 2
Hi,

Now console error is gone so your website is working fine. Can you please check and let me know?

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 3
Hi Al

I am not sure what you have done, but its not working, it still disappear before i can read the menuitems
  1. more than a month ago
  2. Helix Ultimate
  3. # 4
Hi,

Can you please make a screencast for the issue for better understanding.

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 5
Hi
When you go to https://det-spanske-hus.dk/ and use Ipad or tablet.

The menuItem "Spansk i KĂžbenhavn" do not give access to the submenu
Screenshot_2020-05-28 Forside.jpg
Attachments (1)
  1. more than a month ago
  2. Helix Ultimate
  3. # 6
Hi,

Again I saw someone added some jQuery which not working so the menu is not working now. Here you can check: http://prntscr.com/spcghx Who is working on your site? Tell him to stop adding unnecessary code. Then I can check your website.

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 7
No one is working on the website other then me.
  1. more than a month ago
  2. Helix Ultimate
  3. # 8
Hi,
I gave you a screenshot please take a look there are several errors. I can assure you that jQuery code is not provided by. So who added that?

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 9
Well i do not know what to do with this and how to fix it, and i cant get that as you show in the screenshot
  1. more than a month ago
  2. Helix Ultimate
  3. # 10
Now i have changed the Error reporting to none, and the error dont show..
But what fails???
  1. more than a month ago
  2. Helix Ultimate
  3. # 11
There is still an error on the ipad on vertical
When trying to get to the submenu it do not work
  1. more than a month ago
  2. Helix Ultimate
  3. # 12
Hi Brian,

Try to understand please, If the jQuery code not executed properly then menu will not work. I still see that the jQuery is not executed properly. Please check the developer console you will get the errors.

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 13
hi Al
I have the same Issue on https://globalbladeservice.com/training
So how do i do so i can see the off-canvas menu for the Ipad, when i is on the vertical view ?
The screen stetting is 1024 x 768.

As i can see its not a problem that is made by me but a problem that not is taken care of, because its not often we use that setting of the menu.
  1. more than a month ago
  2. Helix Ultimate
  3. # 14
hi Al
I have the same Issue on https://globalbladeservice.com/training.


On that site, I saw that the menu is working fine. Can you please make a video for the issue?

Thanks,
Mamun
  1. more than a month ago
  2. Helix Ultimate
  3. # 15
Got it!
I have used seperator menuItem Type instead of URL
  1. more than a month ago
  2. Helix Ultimate
  3. # 16


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