1. Dhn Group
  2. SP Page Builder 3.x
  3. Friday, 06 December 2019
In the front end when I try to add a new content inside of a tab addon the page turns immediately blank. I need to reload to recover a page.
No problem of adding a content inside of a tab in a backend.
Responses (16)
Accepted Answer Pending Moderation
Hi there,

Thanks for your query. Your query is very useful to us. Would you please tell me which addon tried to use inside the tab addon?

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Accepted Answer Pending Moderation
For me to replicate the blank page the steps are: Tabs --> edit Tab1 -> Tab Content: Gallery --> edit Gallery Item1 --> add new item. At this step the editing page crashes with a blank page.
This is not just gallery. I tested other content addons with a similar result when I tried to add new item within a selected addon.

I have tested it on 2 different templates. First is JSN and other a generic template similar to protostar.
I am using the latest Joomla on php 7.2. No problem in a backend.
I enabled debugging and maximum log but nothing back.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Accepted Answer Pending Moderation
Hi there,

Thanks for the explanation. Would you please provide me the Joomla administrator access & capture a screencast video about the problem. I will check asap & get back to you soon.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Accepted Answer Pending Moderation
Please check the screencast - https://gofile.io/?c=ysFYUW
I will send you my site details by PM
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
Accepted Answer Pending Moderation
Hi there,

Thanks for your feedback. I have checked your issue from my end, but no problem found my end.

https://drive.google.com/file/d/1AIinfrM1x6HJEhqs5WCXgUphl9zLPZ_x/view

I think this problem occurred for the third-party extension script conflict issue

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Accepted Answer Pending Moderation
Well, clearly there is an issue in sp pagebuilder engine.js on my site. Please see the attached screen
query_error.jpg
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
Accepted Answer Pending Moderation
Hi there,

Thanks for your reply. Maximum time the problem is raise for the third-party extension. If you provide me the Joomla administrator access, then I will go to check the problem.

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
Accepted Answer Pending Moderation
Sent by PM

thank you
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
Accepted Answer Pending Moderation
Hi there,

Thanks for your reply. I tried to find out the solution, but i am not habituated with your admin panel. Would you please provide me the Akeeba backup using Akeeba extension?

https://drive.google.com/file/d/1HwEmKAzw-uVWQHdASGHU31nJaJKBSR56/view

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9
Accepted Answer Pending Moderation
I cleaned up the admin panel for you. If you still prefer to use the backup then please download it from a location that I provided in PM.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 10
Accepted Answer Pending Moderation
I cleaned up the admin panel for you. If you still prefer to use the backup then please download it from a location that I provided in PM.


Hi there,

Update:
I have downloaded akeeba backup & try to find out the solution. But, No clue find out yet.

Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 11
Accepted Answer Pending Moderation
Thank you for looking into it. Hopefully, you will be able to resolve it soon.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 12
Accepted Answer Pending Moderation
Hi,

Do you have any update for me?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 13
Accepted Answer Pending Moderation
Hi there,

Sorry to say that, I tried many times. But, no success. One of extension conflict with the Page Builder. But, Cannot find out.

:(

-Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 14
Accepted Answer Pending Moderation
I have been able to partially resolve the problem. It was an issue with one of Acysms plugins. After that I was able to get it working with every templates but with the exception of the default JSN. On this template I am getting the same jquery error.
I have disabled all non essential plugins and all modules.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 15
Accepted Answer Pending Moderation
I have been able to partially resolve the problem. It was an issue with one of Acysms plugins. After that I was able to get it working with every templates but with the exception of the default JSN. On this template I am getting the same jquery error.
I have disabled all non essential plugins and all modules.


Hi there. Does solve the problem after disabling extension? Thanks
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 16


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