1. SP Page Builder 3.x
  2. Friday, 14 August 2020
Hi, I've got a site with the following specifications:

JerseyMBC.com
J! 3.9.20
SPPB 3.7.4
Shaper_Revibe 2.1

My issue is that every time I edit an image in the feature box or in the thumb slider from the front end that it causes the page to go completely white and not load. The issue seems to be similar to the following thread:

https://www.joomshaper.com/forums/problem-with-rhino-template

Unfortunately, there is no solution give in that thread.

I can provide admin access if needed.

Thanks!
Responses (9)
Hi,
quick question:
Are you able to change the image(s) inside Image addon and use SPPB Media?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 1
Hi Paul, not from the front end. I am able to make edits from the backend without issue. The problem is from the front end, where my client makes all his changes. He now cannot make any image changes from the front end editor because of this issue.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 2
Did you check "Image" addon as well?
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 3
Ok, tried the image addon on that same page, and it doesn't have the same effect, but there is something not working with that either. When I choose a different image and press Apply, the icon turns into the spinner but never applies the change (see screenshot attached). Pressing Save and closing the front end edit to return to the page reveals no change took effect.
Attachments (1)
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 4
This problem is since the beginning, or happened after _____ ???
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 5
Not exactly sure with which SPPB it started with, but it was sometime in the last few months (I update SPPB and JoomShaper templates almost immediately upon release).

The issue is I personally hardly ever use the front-end editor, but my clients often depend on it. I am much more active in building and managing pages with SPPB backend, but my clients only rarely ever edit their pages. But when they do edit it and it "breaks" the page for them, they frantically reach out to me to fix the issue, thinking they did something wrong.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 6
In that case, I need access as Super User + URL to tell more

Yes, use using Private Message inside my Profile
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 7
The same thing happened to me when editing an image in the Testimonials addon.

See this thread: https://www.joomshaper.com/forums/typeerror-avatar-indexof-is-not-a-function

In my case, the problem is that the "avatar" format changed from a string to an object.
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 8
In that case, I need access as Super User + URL to tell more

Yes, use using Private Message inside my Profile


Hi Paul, I sent you a private message. Thanks!
  1. more than a month ago
  2. SP Page Builder 3.x
  3. # 9


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