1. Awetive
  2. Monday, 09 February 2015
Hi
We saved our client's site template shaper_awetive and that made the site with blank page.
In backend template page / Layout tab we received a lot of errors (attached image)

We made a search in Joomshaper forum and found a lot of solutions about our issue.
- Update a Helix plugin to latest version - Done!
- Update a Template to latest version - Done!

But our website still in blank page.
Any one please help us.

Domain - http://vitor.dreamhosters.com
Attachments (1)
Responses (11)
Hi there,

To begin with, could you please enable error reporting in your Joomla global configuration?

Regards,

Alex
  1. more than a month ago
  2. Awetive
  3. # 1
Hello Alex

Our error reporting is enabled and in up!
We sent to you the access data to the site administration, if you need.

Regards
  1. more than a month ago
  2. Awetive
  3. # 2
Hi there,

Yes, please feel free to PM your Joomla super user credentials to have a look around?

Regards,

Alex
  1. more than a month ago
  2. Awetive
  3. # 3
Hello

I put this information in my profile - Site Details
  1. more than a month ago
  2. Awetive
  3. # 4
Hi there,

I am sorry but I don't have sufficient rights to see your profile's personal details. Please send me your Joomla super user details via PM.

Regards,

Alex
  1. more than a month ago
  2. Awetive
  3. # 5
Hi Alex

We sent the informations yesterday by PM

Tks for your help
  1. more than a month ago
  2. Awetive
  3. # 6
Hi there,

I cloned your web-site via Akeeba Backup tool on my local sandbox and am looking at it. Please bear with me.

Regards,

Alex
  1. more than a month ago
  2. Awetive
  3. # 7
Hi Alex

Thank you very much!

Did you see that if you change the theme the site appears perfect!
It's weird hã?
  1. more than a month ago
  2. Awetive
  3. # 8
Hello Alex

Anything new?
10 days and my website still off because this template doesn't work
  1. more than a month ago
  2. Awetive
  3. # 9
OK

We installed the JoomShape Quick install, who come with the K2 and Acymaling installed, I really don't know if have any connection between this componets but, we uninstalled that and the website came to life.

Now we will make a configurations in theme and test this.

Tks for now
  1. more than a month ago
  2. Awetive
  3. # 10
Hi there,

K2 and AcyMailing don't crash our Awetive Quick Start, according to my testing. I suggest you also conduct some more Awetive/K2/AcyMailing testing, locally and remotely. Please don't hesitate to let me know if you need help with that.

Regards,

Alex
  1. more than a month ago
  2. Awetive
  3. # 11


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