View Replies (18)

Resolved 403 error when saving an album

  1. Bug
  1. SP EASY IMAGE GALLERY
  2. Monday, 21 May 2018
Hi

It happened now several time that when I save an album it's redirect and I get an 403 error

Forbidden

You don't have permission to access /Demos/Decocin/administrator/index.php on this server.

After that the site is down for an hour

TIMED OUT message or site unreachable

Hosting company checked there server but all good

How can this be fixed

Thanks

Regards

Frankie
Responses (18)
Hi there,

From when it occurred? Did you install any extension most recent?

-Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 1
Hi Toufic

It just started a few days ago...

I didn't install any extensions

So not sure what it could be

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 2
Hi there, Could you send me the Joomla administrator access via pm? Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 3
Hi Toufic

Send you message

It just happened again
Attachments (1)
Screenshot-2018-5-22 SP Easy Image Gallery Edit Album - Decocin - Muebles de cocina a medida en Oliva y Benissa - Administr[...].png Screenshot-2018-5-22 SP Easy Image Gallery Edit Album - Decocin - Muebles de cocina a medida en Oliva y Benissa - Administr[...].png
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 4
Hi Toufiq

Suddenly no more timed out:..

So not sure what is going on now

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 5
Hi there,

It may have occurred for the server problem. Please follow my instruction.

1. Download your site back up & run into your localhost. Then check again & let me know.

-Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 6
So sorry

Timed out again

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 7
So sorry

Timed out again

Regards

Frankie


Hi, Please clarify your query. Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 8
Just to let you know it happend again

Site down, meanwhile online again

Will try to install on local host but it will take a while, very busy

I let you know when done

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 9
Hi Toufiq

Ok installed it on localhost

First gallery went OK

Second gallery, save and blank page after that localhost down for that page, administrator accessible but not the album in the gallery anymore

regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 10
Hi there,

Please watch the video. I have checked & its working fine.

https://drive.google.com/file/d/10JsUZubT9xtFOgidYFQu5RMwZnxldIf_/view

After checkout, you can delete the gallery

-Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 11
Hi Toufiq

Yes the first one works fine, after that the errors happening

Sometimes with the third gallery, sometimes the second new one, always different

And I have to add 50 galleries more...

But I check again and let you know, please don't close the ticket

Out of my point of view it's not resolved

Thanks

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 12
Hi Toufiq

Yes the first one works fine, after that the errors happening

Sometimes with the third gallery, sometimes the second new one, always different

And I have to add 50 galleries more...

But I check again and let you know, please don't close the ticket

Out of my point of view it's not resolved

Thanks

Regards

Frankie


Hi there, Don't worry i will be with you. :) Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 13
Hi Toufiq

And again

First gallery worked fine

Second on save same error

Regards

Frankie
Attachments (2)
Screenshot-2018-5-23 SP Easy Image Gallery Edit Album - Decocin - Muebles de cocina a medida en Oliva y Benissa - Administr[...].png Screenshot-2018-5-23 SP Easy Image Gallery Edit Album - Decocin - Muebles de cocina a medida en Oliva y Benissa - Administr[...].png
Screenshot-2018-5-23 403 Forbidden.png Screenshot-2018-5-23 403 Forbidden.png
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 14
Hi Toufiq

I just installed KProxy extension for Firefox

My hosting company suggested it, and site works again, no more timed out, so what could be the reason for this

I will start again let's see how far I get

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 15
Hi Toufiq

I just installed KProxy extension for Firefox

My hosting company suggested it, and site works again, no more timed out, so what could be the reason for this

I will start again let's see how far I get

Regards

Frankie


Hi there, Maybe your IP restricted upload. That's why. Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 16
Hi Toufiq

Don't think so, uploaded the last days 100GB to onedrive

No problems

And it already happened twice again today

I guess I have to life with it...

Regards

Frankie
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 17
Hi Toufiq

Don't think so, uploaded the last days 100GB to onedrive

No problems

And it already happened twice again today

I guess I have to life with it...

Regards

Frankie



Hi, Please try to check another server your same site. Thanks
  1. more than a month ago
  2. SP EASY IMAGE GALLERY
  3. # 18


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